Terms & Conditions

1. Introductions

Welcome to Cinvo (the "App"), a car dealership management application provided by ALJARO MOTORS LIMITED ("Company", "we", "us", or "our"), a company registered in the United Kingdom at 247 Shirecliffe Road, Sheffield, S5 8XE (Company Number: 16775750).

These Terms and Conditions ("Terms") govern your access to and use of the Cinvo mobile application available on iOS, Android, and web platforms. By creating an account, downloading, or using the App, you ("User", "you", or "your") agree to be bound by these Terms, our Privacy Policy, and our End User Licence Agreement. If you do not agree to these Terms, do not use the App.

These Terms should be read in conjunction with the End User Licence Agreement (EULA), which governs the software licence, and the Privacy Policy, which explains how we handle your data.

2. Eligibility

To use the App, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the App under any applicable law or regulation
Be a business user or sole trader operating in the vehicle trade or a related field

By using the App, you represent and warrant that you meet all of the above eligibility requirements.

3. User Accounts

3.1 Account Creation

To access the App, you must create an account using one of the following methods:

Email and password
Google Sign-In
Apple Sign-In

3.2 Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Providing accurate, current, and complete information during registration and keeping it up to date
Notifying us immediately of any unauthorised access to or use of your account

3.3 Account Security

You must not share your account credentials with any third party. We are not liable for any loss or damage arising from your failure to maintain the security of your account. We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms or if your account is compromised.

4. Description of Services

Cinvo provides car dealership management tools including, but not limited to:

Inventory Management — Add, edit, and track vehicles in your stock with detailed records (make, model, year, mileage, registration, purchase price, expected sale price, and more)
Sales Tracking — Record vehicle sales, track profit/loss per vehicle, and monitor days-to-sell metrics
Additional Costs — Log repair, servicing, MOT, and other costs against individual vehicles
Customer Records — Store customer contact details linked to vehicle transactions
Invoice Generation — Create and share professional PDF invoices from sales data
Expense Tracker — Track recurring and one-time business expenses separate from vehicle costs
Analytics & Reports — Sales analytics, monthly performance reports, profit summaries, and ROI calculations
Draft Cars — Save incomplete vehicle entries as drafts for later completion
CSV Import — Bulk import vehicle data from CSV files
Todo Management — Attach to-do items to individual vehicles for task tracking
Cinvo Business Line — A UK telephone number for your adverts that forwards incoming calls to your own mobile, with a call log you can link to vehicles in your inventory. This is bought separately and is not part of the Cinvo subscription (see Section 5.3)

You can create an account and sign in without buying anything; what you have not bought shows a locked page in its own place in the App. Inventory, invoices, expenses and analytics come with the Cinvo subscription. The call log and the business number come with the Cinvo Business Line. Viewings and customer records come with either one. Settings is open to any signed-in account, so you can always see, manage or cancel what you pay for. Subscriptions, prices, and the separate Cinvo Business Line are set out in Section 5.

5. Subscriptions and Payments

5.1 The Cinvo Subscription

Cinvo is sold as a single subscription. There are no tiers, and no feature is held back from one subscriber and given to another: it unlocks the whole App apart from the business number and its call log, which are the separate Cinvo Business Line (Section 5.3). It is sold in two billing periods:

Plan	Price (United Kingdom)	Billed
Cinvo Monthly	£19.99	Every month
Cinvo Yearly	£199.99	Every year

Both billing periods give exactly the same access, and an active subscription — or the free trial in Section 5.2 — is what unlocks the App's dealership tools. Prices for other territories are set by the app store; the price that applies to you is shown in the App before you confirm the purchase.

Cinvo was previously sold as "Basic" and "Premium" tiers. Those plans have been withdrawn and are no longer available to buy.

5.2 Free Trial

Every new Cinvo account is offered a two-week free trial of the Cinvo App subscription. It works as follows:

You choose when it starts. The trial does not begin when you create your account: it begins when you press the button that starts it, so reading the offer and coming back another day costs you none of it.
No payment details are needed and nothing is bought. The trial is given by Cinvo, not by the app store. No card is taken, no subscription is started, and nothing renews or charges when the trial ends.
It gives the App's dealership tools only. The Cinvo Business Line is a separate subscription and is never part of a free trial, because it provides a real telephone number and real call minutes that cost us money to supply.
One trial per email address, ever. To make that possible we keep a one-way fingerprint of the address a trial was given to, which is explained in Section 7 of our Privacy Policy. That record is kept even if the account is deleted, so deleting an account and signing up again on the same address does not produce a second trial.
When the two weeks end, the App's dealership tools lock. Nothing you entered is deleted; it is kept under the retention rules in Section 13.4 and shown again the moment you subscribe.
Buying during the trial starts your billing immediately. Neither app store can start a subscription on a later date, so if you subscribe before the trial ends you are charged that day and the remaining free days are not carried over. The App says so on the purchase screen.

We may also grant complimentary access to an account at our discretion. Complimentary access is not a purchase, carries no right to a refund, and may be withdrawn at any time.

5.3 Cinvo Business Line (Optional, Sold Separately)

The Cinvo Business Line is a separate subscription, bought inside the App. It is not part of the Cinvo subscription, is not included in its price, and does not require one. You may hold the Cinvo subscription on its own, the Cinvo Business Line on its own, or both, and cancelling one leaves the other running.

Plan	Price (United Kingdom)	Billed
Cinvo Business Line Monthly	£19.99	Every month
Cinvo Business Line Yearly	£199.99	Every year

While the Cinvo Business Line subscription is active it provides:

A UK telephone number allocated to you, which forwards incoming calls to a mobile number you give us and verify
350 incoming minutes each calendar month. Minutes are counted on answered calls only, each rounded up to the next whole minute with a one-minute minimum; a call that is not answered uses none of your minutes
Monthly minutes reset at the start of each calendar month. Unused monthly minutes do not carry over

The number receives calls only — you cannot make calls from it — and it accepts calls from United Kingdom telephone numbers only. It is not a replacement for your own telephone line. We apply automatic limits to protect the service against unusually heavy or abusive call volumes, and those limits can suspend a line; where a line is suspended we will tell you.

Minute packs. You can buy one-off packs of extra minutes inside the App: 50 minutes for £4.99, 100 minutes for £8.99, and 200 minutes for £15.99. Minute packs are one-off purchases, not subscriptions, and pack minutes never expire. They belong to your account, not to your number, so a balance survives losing a number and is there again if you take another one later. Your monthly minutes are always used before your pack minutes, and pack minutes can only be spent on calls to a number you hold. If you delete your Cinvo account, any unused pack minutes are lost — they are not refunded and cannot be moved to another account.

Running out of minutes. We tell you when you have used 280 of the month's 350 minutes. There is no buffer above 350. Once the monthly minutes are gone, calls are put through only for as long as you have pack minutes left; when those are gone as well, incoming calls stop. Calls start coming through again the moment you buy a minute pack, or at the start of the next calendar month when your monthly minutes reset. The App shows you how many minutes you have used.

How long a call can last. Each forwarded call ends automatically after 10 minutes. If you need longer, ring the caller back from your own telephone — that call is between you and them, and it uses none of your Cinvo minutes.

Calls we do not put through. A call is only forwarded while your Cinvo Business Line is active, in credit, and not suspended. When it is not — the subscription has ended, a payment has finally failed, the number is being held, the line is suspended, you are on the Transfer plan, or your minutes are gone — the call is never answered and the caller hears an engaged tone. Nothing is said to the caller, no message is played, and a refused call uses none of your minutes. We tell you what has happened in the App and by notification.

If the subscription ends. If a renewal payment fails, your calls keep coming through while the app store retries the payment; the number goes quiet on the day the app store finally gives up. From that day — and equally if you cancel or if you delete your Cinvo account — the number stops taking calls and we hold it for 30 days. Take the subscription again inside those 30 days and the same number comes back to you at once, with a fresh month of 350 minutes. On day 31 the number is released back to the telephone network automatically. A released number cannot be recovered; subscribing again after that gives you a new number, and you choose its area again.

A refund is different. If a purchase is refunded, the number stops taking calls the same day and is not held for 30 days: it is released back to the telephone network shortly before we would next be charged for it, which can be a matter of days. We tell you the date by notification and by email, and taking the subscription again before that date brings the same number back.

Moving your number to another provider. You can ask to move ("port") your business number to another provider, and you can start that from inside the App. We charge nothing for the move itself. The receiving provider runs the process; it usually takes 4 to 6 weeks and the timing is not within our control. A Cinvo Business Line subscription must remain active until the move completes, otherwise the number can be lost. Once you have asked for the move, the App also offers a Transfer plan at £6.99 a month. That plan holds your number with us while it moves and forwards no calls at all — not even calls that would use pack minutes you have already bought, which are left untouched and wait for you. It starts at your next renewal, so the plan you are on now runs to the end of the days you have paid for, and if the move finishes before then you are never charged for it. When the move completes, the number is with your new provider and you cancel the subscription yourself in the app store.

5.4 Both Subscriptions Are Bought Through the App Stores

Every purchase described in this section — the Cinvo subscription, the Cinvo Business Line, and minute packs — is made through the Apple App Store or Google Play Store. We never take your card details and we do not process payments ourselves.

5.5 A Purchase Stays With the Account That Made It

Everything you buy is tied to one Cinvo account — the account you were signed into when you bought it. That applies to the Cinvo subscription, the Cinvo Business Line, minute packs, and anything else we sell inside the App in future.

Your payment is held by the app store against your Apple ID or Google account, and one Apple ID or Google account can be used to buy for more than one Cinvo account. So the rule is simple, and it is there to protect you:

Signing into a different Cinvo account on the same phone does not move anything. Your subscription, your business number and your minutes stay exactly where they are, still working, on the account that paid for them.
Restoring a purchase onto a second Cinvo account will not work. The App tells you the purchase belongs to a different Cinvo account and asks you to sign in with that one. Nothing is taken away from the account that owns it, and nothing is duplicated.
You cannot use one payment on two accounts at once. If you want two Cinvo accounts to be subscribed at the same time, each needs its own subscription, bought under its own app store account.

If you genuinely need a purchase moved from one Cinvo account to another — you set an account up under the wrong email, for example — contact us and we will look at it. We cannot move a purchase between two different Apple IDs or Google accounts, because the payment itself belongs to the app store account that made it.

5.6 Auto-Renewal (Apple App Store)

Subscriptions purchased through the Apple App Store automatically renew unless cancelled at least 24 hours before the end of the current billing period
Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan
You can manage and cancel your subscriptions via Settings > Apple ID > Subscriptions on your device

5.7 Auto-Renewal (Google Play Store)

Subscriptions purchased through the Google Play Store automatically renew unless cancelled before the end of the current billing period
You can manage and cancel your subscriptions via Google Play Store > Subscriptions

5.8 Price Changes

We reserve the right to change subscription prices at any time. Any price changes will take effect at the start of the next billing period following the date of the price change, subject to any notice the app store requires us to give you. Your continued subscription after a price change constitutes acceptance of the new price.

5.9 Refunds

All purchases are processed through the Apple App Store or Google Play Store. Refund requests must be directed to the respective platform in accordance with their refund policies. We do not process refunds directly. Minute packs are one-off purchases that are delivered to your account immediately; if a pack is refunded, those minutes are taken back off your balance, and if you have already used them the balance simply goes no lower than zero.

If you ask Apple for a refund. Before Apple decides, it asks us how much of the purchase you actually used. We answer honestly, from our own records: how long you have had the App, how much of the purchase has been used, and what has been bought and refunded on the account before. Apple makes the decision — we only supply the facts, and we never object to a refund for something you have not used. By using the App you agree to us sharing that information with Apple for this purpose.

6. User Content and Data

6.1 Ownership of Your Data

You retain full ownership of all business data you enter into the App, including but not limited to vehicle inventory details, customer records, invoice information, expense records, to-do items, draft entries, and sales analytics.

6.2 Licence to Process

By uploading content to the App, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, process, and display such content solely for the purpose of providing and improving the App's services to you. This licence terminates when you delete your data or account.

6.3 Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of the data you enter into the App. The App performs calculations (such as profit/loss, ROI, and analytics) based on the data you provide. We do not verify or validate user-entered data and accept no liability for decisions made based on such calculations.

6.4 Data Portability

You may export your data at any time through the App's built-in export features (e.g., CSV export, PDF invoices). We support your right to data portability under applicable data protection laws.

6.5 Details You Save to Your Own Device

The App can write a buyer's details — their name, telephone number, email address, the viewings you have arranged and the cars concerned — into the Contacts app on your own device, and can open your device's calendar with a viewing filled in. It does so only when you ask it to and only with the permissions you grant.

Anything written to your device in this way leaves the App and becomes yours to manage. We do not hold it, cannot see it, and cannot delete it for you; removing it is done in your device's own Contacts or Calendar app.

You are responsible for having a lawful basis to record a buyer's personal details, in the App and on your device alike, and for handling any request that person makes about them. You must not use the App to build or export lists of personal contact details for any purpose other than running your own business relationship with those individuals.

7. Acceptable Use

7.1 Permitted Uses

The App is intended for use by car dealerships, vehicle traders, and automotive businesses for legitimate business purposes.

7.2 Prohibited Uses

You agree not to:

Use the App for any unlawful purpose or in violation of any applicable local, national, or international law or regulation
Transmit any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
Use the App to launder money, evade taxes, or facilitate any form of financial crime
Impersonate any person or entity or misrepresent your affiliation with a person or entity
Interfere with or disrupt the integrity, performance, or availability of the App or its underlying infrastructure
Attempt to gain unauthorised access to the App, other users' accounts, or our systems
Use the App in any fraudulent or deceptive manner
Use automated scripts, bots, scrapers, or similar tools to access the App
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App
Resell, sublicence, or commercially exploit the App or any data obtained through it

8. Intellectual Property

8.1 Our Property

All content, features, and functionality of the App — including but not limited to the design, layout, text, graphics, logos, icons, images, software, code, algorithms, and the selection and arrangement thereof — are the exclusive property of ALJARO MOTORS LIMITED and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The name "Cinvo", the Cinvo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ALJARO MOTORS LIMITED. You may not use such marks without our prior written permission.

8.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the App, you agree that we may use such feedback without restriction, attribution, or compensation to you.

9. Third-Party Services

The App integrates with third-party services for essential functionality:

Service	Purpose
Firebase (Google)	Authentication, database, cloud storage, cloud functions
RevenueCat	Subscription management and in-app purchases
Twilio	The Cinvo Business Line — telephone number, call forwarding, and verification text messages
Google Sign-In	Authentication
Apple Sign-In	Authentication

Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the practices, content, or availability of third-party services. Any issues arising from third-party services should be directed to the respective provider.

10. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The App will be uninterrupted, timely, error-free, or secure
Any defects will be corrected within a specific timeframe
The App will meet your specific business requirements
The results obtained from using the App (including financial calculations, analytics, and reports) will be accurate, complete, or reliable
The App will be compatible with all devices or operating system versions

You acknowledge that the App is a management tool and not a substitute for professional accounting, legal, or financial advice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALJARO MOTORS LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

Your use of or inability to use the App
Any errors, inaccuracies, or omissions in any content or calculations
Unauthorised access to or alteration of your data
Any third-party conduct or content on the App
Any loss of profits, revenue, data, business opportunities, or goodwill
Any decisions made in reliance on the App's output or calculations
Service interruptions, downtime, or data loss

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) £100.

Nothing in these Terms shall limit or exclude our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be limited or excluded by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless ALJARO MOTORS LIMITED, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your use of the App
Your violation of these Terms
Your violation of any rights of a third party
Any content you submit or transmit through the App
Your breach of any applicable law or regulation
Any tax, regulatory, or compliance issue arising from your business activities recorded in the App

13. Termination

13.1 Termination by You

You may terminate your account at any time by using the "Delete Account" feature within the App. Upon deletion:

All your personal data will be permanently and immediately deleted from our systems
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Those subscriptions are held by the app store, not by us, and they keep charging until you cancel them there
Any unused pack minutes are lost, and a Cinvo Business Line number you still hold stops taking calls that day and is released 30 days later (Section 5.3)
This action is irreversible

13.2 Termination by Us

We reserve the right to suspend or terminate your access to the App at any time, with or without prior notice, for any reason, including but not limited to:

A breach of these Terms
Suspected fraudulent, abusive, or illegal activity
A lapsed or unused account reaching the end of the twelve months described in Section 13.4
A request from law enforcement or a governmental authority
Discontinuation of the App or any part thereof

13.3 Effect of Termination

Upon termination:

Your licence to use the App is immediately revoked
You must cease all use of the App
We may delete your data in accordance with our Privacy Policy
Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any provisions that by their nature should survive, shall survive termination

13.4 Lapsed and Inactive Accounts

We do not keep an account for ever once it stops being used. Two clocks run, both of twelve months, and both end in the account and everything in it being deleted for good:

A subscription that has ended. Twelve months after your Cinvo subscription ends, the account and all its data are deleted. Subscribing again at any point inside those twelve months takes the account off the clock.
An account that never subscribed. Twelve months after the App was last opened on it, the account and all its data are deleted. Opening the App puts those twelve months back to the start. This rule started on 7 September 2026, and time before that date is not counted against you.

You will not be deleted without warning. Four warnings are sent — 30 days before, 7 days before, and twice on the final day itself, once in the morning and once in the evening — each as a notification to your device and as an email to the address on your account. If all four have not been sent, the deletion is put off and the warnings begin again.

An account is not on either clock while it holds an active subscription, complimentary access we have granted, or a Cinvo Business Line number. Deletion under this Section is permanent: your vehicles, invoices, expenses, customer records and everything else go with it, and nothing can be recovered afterwards.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

Updating the "Last Updated" date at the top of these Terms
Posting the revised Terms within the App
Sending an in-app or email notification for significant changes

Your continued use of the App after any changes constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the App and delete your account.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

15.2 Dispute Resolution

Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

16.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, or third-party service outages.

16.5 Entire Agreement

These Terms, together with the Privacy Policy and EULA, constitute the entire agreement between you and ALJARO MOTORS LIMITED regarding your use of the App, superseding any prior agreements, communications, or understandings.

17. Contact Information

If you have any questions regarding these Terms, contact us:

ALJARO MOTORS LIMITED
247 Shirecliffe Road
Sheffield, S5 8XE
United Kingdom

Email: info@aljaromotors.com
Support: support@cinvo.app

These Terms and Conditions are effective as of September 7, 2026.